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RFC 1244                 Site Security Handbook                July 1991


      investigators cannot pursue computer intrusions without extensive
      support from the organizations involved.  However, investigators
      cannot provide protection from liability claims, and these kinds
      of efforts may drag out for months and may take lots of effort.

      On the other side, an organization's legal council may advise
      extreme caution and suggest that tracing activities be halted and
      an intruder shut out of the system.  This in itself may not
      provide protection from liability, and may prevent investigators
      from identifying anyone.

      The balance between supporting investigative activity and limiting
      liability is tricky; you'll need to consider the advice of your
      council and the damage the intruder is causing (if any) in making
      your decision about what to do during any particular incident.

      Your legal counsel should also be involved in any decision to
      contact investigative agencies when an incident occurs at your
      site.  The decision to coordinate efforts with investigative
      agencies is most properly that of your site or organization.
      Involving your legal counsel will also foster the multi-level
      coordination between your site and the particular investigative
      agency involved which in turn results in an efficient division of
      labor.  Another result is that you are likely to obtain guidance
      that will help you avoid future legal mistakes.

      Finally, your legal counsel should evaluate your site's written
      procedures for responding to incidents.  It is essential to obtain
      a "clean bill of health" from a legal perspective before you
      actually carry out these procedures.

   5.5.2  Formal and Informal Legal Procedures

      One of the most important considerations in dealing with
      investigative agencies is verifying that the person who calls
      asking for information is a legitimate representative from the
      agency in question.  Unfortunately, many well intentioned people
      have unknowingly leaked sensitive information about incidents,
      allowed unauthorized people into their systems, etc., because a
      caller has masqueraded as an FBI or Secret Service agent.  A
      similar consideration is using a secure means of communication.
      Because many network attackers can easily reroute electronic mail,
      avoid using electronic mail to communicate with other agencies (as
      well as others dealing with the incident at hand).  Non-secured
      phone lines (e.g., the phones normally used in the business world)
      are also frequent targets for tapping by network intruders, so be
      careful!




Site Security Policy Handbook Working Group                    [Page 75]


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